In January 2024, Evapo were awarded the Feefo Platinum Trusted Service Award, an independent seal of excellence recognising businesses that consistently deliver a world-class customer experience based on honest reviews.
What is the Feefo Platinum Trusted Service Award?
Feefo first established their Trusted Service Awards in 2014 to acknowledge brands that consistently receive great feedback from their customers. The awards are unique because they are granted based on analysis of feedback from verified customers, and truly reflect a business’s dedication to providing outstanding customer service.
Feefo work with over 6,000 brands and are the world’s largest provider of verified reviews, helping brands understand their customers by giving them a platform to provide their insight and experiences.
In order to receive the Platinum Award, we needed to have collected at least 50 reviews with Feefo between 1st January 2023 – 31st December 2023, and achieve an average service rating of 4.5 or above for three years in a row. Not only did we achieve this, but we actually exceeded it with 757 reviews received in the last year alone, and an average rating of 4.7!
Congratulating Evapo on winning this year’s award, Tony Wheble, CEO at Feefo, said:
“With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Evapo for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
Thank you to our customers
This award would not have been possible without you, our customers, and we are so grateful to each and every person who has shared their feedback and rated us through Feefo. Not only did it help us achieve the Platinum Award, but it also gives us confidence that we are succeeding in offering a high level of customer service, and helping our customers maintain their stop smoking journey.
On winning the award, Evapo’s CEO and Founder Andrej Kuttruf, said:
“We are thrilled to have received the Feefo Platinum Award, especially because it is based on honest customer reviews. Keeping our customers happy and supporting them on their stop smoking journey is at the heart of everything we do, and the feedback we receive helps shape the decisions we make across the business.
“During this time where purse strings are tight, we are so grateful to our customers for supporting us as a vaping retailer, and allowing us to support them as a vaper.”
The award also demonstrates just how hard our colleagues have worked to deliver exceptional customer service and support in any way that we can. Andrew Peake, Head of eCommerce & Customer Service at Evapo, shared:
“Winning this award is recognition of our continued commitment to our customers, and is a real vote of confidence in our brand. It means a lot to us because, ultimately, keeping our customers happy is why we come to work each day.
“My team and I are proud to receive the Platinum standard, and are dedicated to providing more great customer service in 2024 and for many years to come.”
How we turn your feedback into forests
In 2023 we also collaborated with Feefo on their new sustainability feature, Treefo. This initiative is helping to fund tree planting projects in exchange for honest customer reviews, helping our customers turn their feedback into forests.
After placing an online order with us you will receive an email from Feefo inviting you to review your experience and give us feedback. Each review we receive then helps fund the planting of new trees and aid in reforestation projects.
You can find out more about Treefo in our blog post ‘Evapo launch sustainability feature to turn customer feedback into forests’.
Thank you again to everyone who took the time to leave us a review and provide feedback on their experience, we look forward to continuing to offer great customer service in 2024 and maintaining our Feefo Platinum standard.
