We offer a variety of different delivery options that allow you to choose your preferred courier and a delivery method that suits you. We now provide same day dispatch on orders Monday - Friday until 8pm, with same day dispatch available 7 days a week. Whether you need your order right away and want a next working day service, or you have a favourite courier you prefer to use, our range of delivery options are designed to accommodate your needs. Plus, we offer free delivery on orders over £20.
Dispatch
Order before 8pm Monday – Friday for same day dispatch. Orders on Saturday and Sunday placed before 1pm will be dispatched on Sunday. Orders placed after 1pm Sunday will be dispatched on the next working day.
Please note that any orders placed over bank holidays will be dispatched on the next working day.
Delivery options
Choose between Tracked 48, Tracked 24 and next working day services from trusted couriers Evri, Royal Mail and DPD. All of our delivery methods are tracked, so you know when to expect your delivery. We even offer free Tracked 48 delivery on orders over £20.
We are unable to offer Royal Mail delivery services on orders containing three or more batteries due to Royal Mail’s delivery policy. This includes vape kits, prefilled pod kits or external batteries. Evri and DPD services are still available for use on these orders.
Evri Track 48
Evri aim to deliver within 48 hours of dispatch with this service.
Fully tracked service
Photo confirmation upon delivery
1-hour estimated delivery window on day of delivery
If you will not be in to receive your package you can use the tracking link to nominate a neighbour or safe place for your delivery. Evri will offer up to three delivery attempts if there is no one available to accept the package.
Orders over £20: FREE
Orders under £20: £1.99
Evri Track 24
Evri aim to deliver within 48 hours of dispatch with this service.
Fully tracked service
Photo confirmation upon delivery
1-hour estimated delivery window on day of delivery
If you will not be in you can divert the parcel or nominate a safe place/neighbour through the tracking link. Evri will attempt to deliver the order three times before you will need to arrange collection.
Orders over £20: £1.99
Orders under £20: £2.99
Royal Mail Track 48
Royal Mail aim to deliver within 48 hours of dispatch with this service.
Fully tracked service
SMS or email notification upon delivery
Estimated delivery window on day of delivery
Use the tracking link to nominate a safe place, preferred neighbour or local Post Office branch for your delivery if you will not be home to receive it.
Orders over £20: FREE
Orders under £20: £1.99
Royal Mail Track 24
Royal Mail aim to deliver within 24 hours of dispatch with this service.
Fully tracked service
SMS or email notification upon delivery
Photo and GPS location available upon delivery
Estimated delivery window on day of delivery
Before delivery you can use the tracking link to divert your package to a safe place, neighbour or local Post Office branch if you will not be home to receive the delivery.
Orders over £20: £1.99
Orders under £20: £2.99
DPD next working day
DPD aim to deliver on the next working day following dispatch with this service. This service delivers Monday-Friday excluding bank holidays.
Fully tracked service
1-hour delivery slot on the morning of delivery
Real-time tracking on day of delivery
Photograph confirmation upon delivery
This delivery service requires a signature unless you have nominated a safe place location through the tracking prior to delivery.
Please note that we are unable to offer DPD next working day services to Offshore or Scottish Highland regions.
Orders over £20: £3.50
Orders under £20: £4.99
Order tracking
All of our deliveries are sent using tracked delivery services, and you will find the tracking number for your order in the order dispatch email.
We may provide the telephone number and/or email address used on the order to your nominated courier for tracking purposes. The courier may use this to notify you of your estimated delivery date and/or time.
Cancelling or amending an order
When placing your order please take care to input your delivery address correctly and double check the items ordered.
If you have placed an order which has not yet been dispatched and would like to amend the delivery address, change the items ordered or cancel the order, reach out to our customer service team as soon as possible. You can contact us on 020 3962 0965, at [email protected], or using the live chat function.
We strive to dispatch orders quickly so cannot guarantee amendments will be possible.
We are unable to cover the cost of replacing or resending items where the delivery details provided are incorrect.
Delivery FAQ
When will my order be dispatched?
We offer same day dispatch on all orders placed before 8pm Monday – Friday using any Evri, Royal Mail or DPD service. Orders placed using these services before 1pm Saturday and Sunday will be dispatched on Sunday. If your order is placed after these cut off times it will be dispatched on the next working day. Please note that orders subject to age verification will not be dispatched until the age verification process has been completed.
When will my order be delivered?
When your order will be delivered depends on which delivery service you have chosen. If you have selected an Evri Track 48 or Royal Mail Track 48 service, the estimated delivery time is within 48 hours of dispatch. Orders placed using an Evri Track 24, Royal Mail Track 24 service are estimated to arrive with 24 hours dispatch. Orders placed using the DPD next working day service are estimated to arrive on the next working day. All delivery times are estimates and may be subject to delays outside of our control.
Do you ship internationally?
We are only able to offer shipping within the UK; we do not offer international shipping.
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Accepted payment types
Our online vape store lets you shop our full range of products for delivery to your door. We accept payment from all major credit and debit cards using secure processing services.
