We despatch all orders placed on weekdays before 5pm on the same day. Any orders placed after these times will be despatched the following working day. Orders placed after these times on Fridays and at weekends will be despatched the following Monday except during bank holidays.
Our orders are despatched as standard on a Royal Mail first class delivery service, there is a £2.99 delivery charge on orders under £20, orders over £20 are entitled to free standard delivery. Royal Mail estimate 1-3 working days for a first class delivery service, however occasionally there may be delays to the service, for example, following a bank holiday or busy period.
We offer a next working day delivery service for a charge of £4.99 across the UK. In order to receive your order the next day you will need to place the order before 5pm, orders placed after 5pm will not be despatched until the following day and received two days after the order is placed. Our Next working day delivery service is delivered via the courier service APC and a signature is required upon delivery.
If your schedule makes it difficult to be home during the week to receive your delivery, we offer a Saturday delivery service for guaranteed Saturday delivery, this service has a delivery charge of £9.99. In order to receive a Saturday delivery, the order will need to be placed by 5pm on Friday, any Saturday delivery orders received after 5pm will not be delivered until the following Saturday. A signature is required upon delivery via this service.
We offer an international delivery service to our customers in Gibraltar for £8.99. Orders placed before 5pm Monday to Friday will be despatched same day, orders placed after 5pm Moday to Friday will be despatched the following working day, with the exception of bank holidays. This delivery service has an estimated delivery time of 3-6 working days and is delivered by the Royal Gibraltar Post Office.
We offer same day despatch on orders placed Monday – Friday before 5pm, meaning they will be processed, picked and sent out by our website on the day you place the order. Any orders placed after these times Monday-Thursday will be despatched the following day, and on Friday will be despatched the following Monday except for Bank Holidays.
This will depend on the delivery method you have chosen. Orders placed with a Next Day delivery service that are placed before 5pm from Monday to Thursday will be delivered the next working day. Orders placed between 5pm on Friday and 5pm on Monday will be delivery on Tuesday. Orders with a Royal Mail First Class delivery service will be delivered in 1 to 3 working days after despatch. Orders with a Saturday delivery service placed before 5pm on a Friday will be delivered on the Saturday following the order.
At the moment we offer shipping within the UK and to Gibraltar.
Despatch and Delivery
Orders placed before 5pm Monday – Friday are despatched same day. Once your order has been despatched you will receive an email letting you know your order is ‘complete’ meaning it has left our warehouse and is on its way to you!
We can only offer tracking on orders placed using a Next Day delivery service or Saturday service. These are despatched via the courier service APC Overnight and the tracking number will be provided in the email you receive to confirm that your order is complete. You can track your delivery on the APC Overnight tracking page where you can also manage your delivery options.
If you have placed an order with us and subsequently realised you need to make a change to the items you have ordered or the delivery address, or even cancel the order completely, it is best to get in contact with our customer service team as soon as possible. We strive to despatch orders quickly, and on the day they are placed, so there may be times that we unfortunately cannot make the adjustments, but we will always strive to help. You can contact our customer service team for any order amendments on 020 3962 0965, at firstname.lastname@example.org or through the live chat feature on our website. Please provide the order number and the details of the changes that are required.