About us

Our vision

To become the largest vape retailer of first choice, famous for the best priced product range and excellent customer service because we look after and invest in our colleagues.

Our mission

Help smokers switch to vaping by providing affordable and accessible smoking alternatives.

Why choose Evapo?

Evapo are here at every stage of your vaping journey
We have 30+ UK stores - each with a friendly team of experts
We have 180 flavours available to try in store for free,
including a comprehensive range of nic salts We have a range of devices to suit all customers including starter kits, pod systems, ‘heat not burn’ devices, intermediate and advanced solutions
Our Evapo Club loyalty scheme allows you to collect points on all purchases that can then be redeemed as money off subsequent purchases
Our full range is also available from our online store with free delivery on all orders over £20 Evapo are an active member of UKVIA - the UK Vaping Industry Association

Our history

Evapo came together at the beginning of 2014 to create a community reflecting the vaping culture in all its creative diversity. Initially an online vape shop, Evapo rapidly expanded by opening our own retail stores in the south east of England.

Today we serve over 10,000 customers directly every week in the United Kingdom and Germany.

We have unique arrangements with manufacturing partners and established vaping brands such as JUUL, SMOK, Aspire and Innokin. This enables us to provide a wide range of high quality and innovative vaping solutions at fair prices.

Our values
  • Exceed customer expectations
  • Develop the best people
  • Find solutions
  • Integrity and credibility
  • Teamwork and have fun
  • 10000+ vapers helped every week

  • 35+ stores in the UK

  • UK based customer service

  • UKVIA UK vaping industry association member

Grey and white illustration of expert advice from the Evapo team

Expert advice in all our stores

What our UK vape customers have to say

John B -

Fantastic, very polite … excellent customer support.

Clive P -

The service was absolutely brilliant, I'm very pleased … what more can I say, absolutely brilliant. Thank you!

Andrea M - Basingstoke

Totally brilliant and so prompt and helpful. Thank you!

Rob B - Southend

Some of the most helpful and friendly staff I've had the pleasure to deal with, it's nice to spend money in your shops … wishing all the staff at Evapo the very best for the future.

Philomena B -

Excellent support ... very helpful, excellent customer service.

Rishi V - London

Great service … much appreciated!

Simon W -

The support was excellent. Very professional and very prompt, thank you so much!

Charlotte R -

Extremely helpful ... friendly and polite and couldn't do enough for me.

Pauline H - Epsom

I’m so happy with your online shop! I just wanna give you guys the recognition you deserve, keep up the great work!

John S - Reading

... amazingly helpful - fast, kind and took care of everything straight away for us - 1st class support! … pleasant and helpful. Thank you so much!

Dan S -

Went above and beyond ... with everything that's happening in the world at the moment ... it's these small acts that just make the world go round. I will most definitely buy products from the company again.

David B -

I would like to pass on my thanks to Evapo ... the customer service I received was fantastic! No hassle at all and very quick. I will definitely continue to use your services in the future and spread the word. Ohm brew is the best nic salt out there anyway!

Chris P - Horsham

Your vape stores are by far the best store with a great selection of products and the most helpful staff. I would travel far and wide just to shop with you. I currently shop at your store in Horsham, West Sussex. I also must say the staff in the Horsham store are fantastic and so helpful. I'm a massive fan of the Ohm Brew black jack, I've tried loads of other black jack liquids and yours is by far the best.

Evelyn B - London

Very knowledgeable, compassionate and considerate but above all, professional at all times … excellent customer services skills.

Robert B - Basildon

Thank you to the staff for the help they have given me, I've been a smoker since the age of 16 and I never thought I would be able to quit but thanks to the advice and help I was given to choose the right vape machines and liquid I have... Thank you very much.

Katie B -

I really rate Evapo and use the company regularly ... fantastic customer service :)

Charlotte B - Portsmouth

The guy that helped me was so, so lovely and amazing and really took his time to help me with what I needed ... I had so many questions and he was just so helpful, it was nice to interact with someone so lovely!

Alyssa T - Uxbridge

Amazing team ... absolutely amazing at their job. Not only do they have outstanding knowledge on the devices and juices they sell, but also impeccable customer services.

Sarah I - Uxbridge

Outstanding customer service ... really kind and knowledgeable, went above and beyond to help me find the right vape and juice! Made me feel very welcome and at ease! I can't thank them enough for being so kind and helpful.

Rob P - Maidstone

I must say, I am very impressed. I have been sold some decent juice and been advised on my vape set up to give me the best experience.Thank you once again for your help, support and advice. I hope we can enjoy many years vaping together.

Guy F - High Wycombe

Received excellent advice and service … knowledgeable, helpful and happy to help - what more could I ask for. My friend who is new to vaping said "that was the nicest experience I've had in a vape shop yet". Thank you all.

Nenad M - Kingston

I was met by a very pleasant team ... all of them eager to provide great customer service. The knowledge of your sales people and advice I was given was exceptional. The loyalty card is a great incentive too.

Ian T - Islington

I'll be recommending Evapo to my friends who vape. Genuinely great customer service ... to be greeted by someone who has the knowledge, the enthusiasm, and the exceptional customer service skills as the person I dealt with at your store was a very pleasant suprise.

Cloe & Dan M - Sutton

We have had nothing but a fantastic experience. We have used everything they have recommended to us and we have progressed smoothly with a full understanding. This isn't just a one off thing ... they're truthful and helpful and the first guys we go to. We have friends that will go only to them because of how happy, friendly, honest and trustworthy they are. We always look forward to our visit!!!

Grey F - Bristol

I went in knowing nothing about vaping and only a little bit about CBD - when I confessed this, the guy went above and beyond to help me figure out what it was I wanted, and then helped me find a pen and a CBD e-liquid that would work for me. He explained everything really well and I went away happy with my purchase.

Gerry Q - Bedford

On each visit your team have delivered great customer service. Your team have again given fantastic customer service. The team are great. Keep up the fantastic service.

Switching made simple

All you need to know to get you started into the world of vaping.

Choosing a new device

In depth how-to-guides for all aspects of vaping.

E-liquids explained

We are here to help with any vaping questions you may have.

Vaping FAQs

All you need to know to get you started into the world of vaping.

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Accepted payment types

Our online vape store lets you shop our full range of products for delivery to your door. We accept payment from all major credit and debit cards using secure processing services.

  • American Express
  • Mastercard
  • Mastercard Debit
  • Visa and Visa Debit
  • Visa Electron