About us
Our vision
To become the largest vape retailer of first choice, famous for the best priced product range and excellent customer service because we look after and invest in our colleagues.
Our mission
Since our formation at the beginning of 2014, it has been our mission to create a community reflecting the vaping culture in all its creative diversity. Initially only an online shop, we quickly expanded, starting our own retail stores in Sutton and Berlin. Today, Evapo is a multi-hub vaping company dedicated to smoking cessation and committed to professionalizing the industry with high quality, personalised, and innovative products at a fair price.
Why choose Evapo?
Each of our 58 UK vape shops, along with our online Customer Service Hub, is home to a team of vaping experts with NCSCT smoking cessation practitioner training to help you make a smooth transition from smoking to vaping, and offer you support at every stage of your vaping journey.
Our comprehensive range of products includes vape kits that cater to all different preferences, from vape kits for new vapers and pod vape kits up to advanced vape kits, and everything in between.
We stock hundreds of different vape juice flavours in a variety of formulas and nicotine strengths, so you can find the exact e-liquid that suits your needs and will offer the greatest chance at success.
Our range also includes alternative options like heat-not-burn devices and nicotine pouches, ensuring that we can help you find the alternative nicotine source that works best for you.
We are an approved supplier to the NHS, helping their Stop Smoking Clinics, Mental Health Trusts and hospitals, and the Swap to Stop scheme provide clients with effective vaping solutions as we work towards the Government’s goal for the UK to be smokefree by 2030.
Our Evapo Club loyalty scheme allows you to collect points on your purchases both in store and online, which can be redeemed for money off subsequent purchases. You can shop our full range of products delivery across the UK via our online vape shop, with free delivery on orders over £20.
Evapo are a founding member of the UK Vaping Industry Association (UKVIA) and an active member of the Independent British Vape Trade Association (IBVTA), plus we are a Trading Standards approved retailer through their Buy With Confidence scheme.
Our history
Evapo was founded in 2014 as an online vape shop and rapidly expanded to include retail stores in the South East of England. We now have 58 stores across the country with a thriving online store, and have built a supportive community for UK vapers.
Today we serve over 25,000 customers directly every week in the UK, and are working to not only help smokers to make the switch to vaping, but also to promote sustainable vaping and corporate responsibility within the industry.
We have unique arrangements with manufacturing partners and established vaping brands like Ohm Brew, Vaporesso, Elf Bar and Lost Mary, which enables us to provide a wide range of high quality and innovative vaping solutions at competitive market prices.
We are a proud part of the Modern Health Group, with manufacturing and regulatory compliance facilities that not only help us create exciting new vaping products but also aid other manufacturers in ensuring the regulatory compliance of their own products.
Our values
Our values underpin everything we do as an organisation:
- Integrity: Everything we do and stand for is underpinned by our integrity and our reputation for caring, fairness and high standards.
- Passionate customer service: We are famous for our passionate customer service, treating customers more like friends in our support on their switching journey to vaping.
- Community: We are in this together as a team, helping each other and also looking out for all partners we are in business with and the local community we are involved in.
- Visionary: We like to dream big and strive for ambitious goals, to challenge ourselves to learn and grow and reach beyond.
- Buzz: Ultimately, we want to have fun in all we do and want our customers to feel that buzz and leave with a smile
These are values we look for in every member of our team, so if they resonate with you, take a look at our Working with Evapo page to find out more about being a part of the Evapo team.
25,000+ vapers helped every week
58 stores in the UK
UK based customer service
UKVIA UK vaping industry association member
