If you have placed an order with us and subsequently realised you need to make a change to the items you have ordered or the delivery address, it is best to get in contact with our customer service team as soon as possible. We strive to despatch orders quickly, and on the day they are placed, so there may be times that we unfortunately cannot make the adjustments, but we will always strive to help. You can contact our customer service team or any order amendments on 020 3962 0965, at [email protected] or through the livechat feature on our website, please provide the order number and the details of the changes that are required.
Cancel an order
After placing an order, we understand that sometimes you might change your mind or no longer require the items on the order. In this case it is important to get in contact with our customer service team as soon as possible, as we strive to despatch orders on the day they are placed. You can reach our team via the livechat on our website, email us on [email protected] or give us a call on 020 3962 0965.
Missing, incomplete or damaged orders
We always strive to offer outstanding customer service to each and every one of our customers, but unfortunately there are sometimes incidents outside of our control that can impact your order. If your order is received with missing or damaged items, or not received at all, let our customer service team know as soon as possible so we can work to resolve the issue.
Tracking my order
Orders placed on a Next day or Saturday delivery service are despatched via Royal Mail Tracked 24. Your ‘order complete’ email will have a tracking number that can be used to track the progress of your order and give you an estimated delivery time, you can track this on the Royal Mail tracking page where you can also manage your delivery options. You will also receive email updates directly from Royal Mail in the status of your order.
Where’s my order
We strive to despatch orders on the day they are placed, however orders placed after 5pm will not be despatched until the following day. Depending on the delivery method you have chosen, your order should be received within 3 working days of the order being despatched, however, there may be occasions such as bank holidays which can cause some delays to delivery.
Frequently asked questions
Can I change my order?
If you have placed an order with us and subsequently realised you need to make a change to the items you have ordered or the delivery address, it is best to get in contact with our customer service team as soon as possible. We strive to despatch orders quickly, and on the day they are placed, so there may be times that we unfortunately cannot make the adjustments, but we will always strive to help. You can contact our customer service team for any order amendments on 020 3962 0965, at [email protected] or through the livechat feature on our website. Please provide the order number and the details of the changes that are required.
Can I cancel my order?
After placing an order, we understand that sometimes you might change your mind or no longer require the items on the order. In this case, it is important to get in contact with our customer service team as soon as possible as we strive to despatch orders on the day they are placed. You can reach our team via the livechat on our website, email us on [email protected] or give us a call on 020 3962.
What do I do if my order is missing, incomplete or damaged?
We always strive to offer outstanding customer service to each and every one of our customers, but unfortunately there are sometimes incidents outside of our control that can impact your order. If your order is received with missing or damaged items, or not received at all, let our customer service team know as soon as possible so we can work to resolve the issue.
Ordering online
We want to make sure that the full Evapo range is available to adults across the UK, so our online vape store offers delivery across the UK with a variety of delivery options.
Order options
It’s easy to place your order online whether you are ordering for home delivery or Click & Collect, but we also offer phone ordering if this is more convenient. You can order over the phone by calling our Customer Service team on 020 3962 0965.
Tracking your order
You will receive a tracking number which can be used to track the order progress on the Royal Mail website.
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Accepted payment types
Our online vape store lets you shop our full range of products for delivery to your door. We accept payment from all major credit and debit cards using secure processing services.
