Due to the nature of the products we sell, we will request proof of age from new online customers to ensure you are 18 years or older. You will receive an email from us with a link to a secure portal to upload your age verification document, this document is not held by us and will be removed from the portal as soon as your order has been passed through the age verification process.
Using your online account
You can use your online account to keep track of your orders, loyalty card points and keep your delivery and billing details up to date. If you have any questions about using your online account, contact our customer service team on 020 3962 0965, via [email protected] or through the livechat feature on our website.
Resetting your password
If you forget the password for your Evapo online account, it is easy to reset using the ‘forgotten your password?’ option on the login page. If you need any assistance changing your password, get in touch with our customer service team on 020 3962 0965, at [email protected] or through the livechat feature on our website.
Signing up
It couldn’t be easier to sign up to an Evapo online account, on our homepage you just need to select ‘login’ at the top right of the page and select new customer. You will need a valid email address to sign up for an account, and we will ask for a few details such as your name and delivery address so we can create your account. If you need any help creating an Evapo online account get in touch with our customer service team on 020 3962 0965, at [email protected] or through the livechat feature on our website.
Frequently asked questions
How do I sign up for an online account?
It couldn’t be easier to sign up to an Evapo online account, on any page you just need to select ‘My account’ at the top right and select ‘Create an account’. You will need a valid email address to sign up for an account, and we will ask for a few details such as your name and date of birth so we can create your account. If you need any help creating an Evapo online account get in touch with our customer service team on 020 3962 0965, at [email protected] or through the live chat feature on our website.
Can I link my online account with my loyalty card?
If you have signed up for an Evapo Club loyalty card in store using the same email address that you use for purchases in our online store the accounts will automatically connect and you will be able to earn and redeem points on your online orders.
Using your Evapo online account
You can use your online account to keep track of your orders, loyalty card points and keep your delivery and billing details up to date.
Resetting your password
If you forget the password for your Evapo online account, it is easy to reset using the ‘Forgot your password?’ option on the Sign in page. If you need any assistance changing your password, get in touch with our customer service team on 020 3962 0965, at [email protected] or through the live chat feature on our website.
Age verification
Due to the nature of the products we sell, we may request proof of age from new online customers to ensure you are 18 years or older. You may receive an email from us with a link to a secure portal to upload your age verification document, this document is not held by us and will be removed from the portal as soon as your order has been passed through the age verification process.
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See our Privacy Policy for more details on how we take care of your personal data.
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Accepted payment types
Our online vape store lets you shop our full range of products for delivery to your door. We accept payment from all major credit and debit cards using secure processing services.
